The CCG worked in partnership with Healthwatch. Patient interactions around stroke services took place over August, September and October 2017. The aim of the engagement was to understand what services and information patients received on discharge from hospital.
Healthwatch organised one- to -one appointment sessions across Barnard Castle, Stanhope, Chester le Street, Stanley, Peterlee and Tudhoe.
The Engagement Teams of Durham Dales, Easington and Sedgefield and North Durham CCGs attended stroke groups to have face- to -face conversations with stroke survivors.
Packs including a letter, a questionnaire and a freepost envelope were sent to patients via their GP practice. The questionnaire was also available on line via Survey Monkey https://www.surveymonkey.co.uk/r/Strokecountydurham, which closed on October 12th 2017.
The questionnaire and the above appointment sessions were communicated via our social media platforms and Healthwatch. A total of 155 patients and/or carers responded to the survey.
The full engagement findings were written into a report by Healthwatch and the CCG detailing recommendations for the future service. All of these recommendations were accepted by the CCG Executives and are being implemented in the service from March 2018.
Patients who were involved in the engagement were sent a thank you letter and a short explanation of the results of their feedback. They were also given the option to have a full report sent out to their home address. Please see the attached letter here: Stroke Services Letter
The full Healthwatch and CCG report is available: Research into patient access to stroke support services in County Durham