Please find below details of previous conversations or consultations in case you missed them.
Mental Health Crisis
As part of the review into the Mental Health Crisis Service and Home Treatment, engagement was an integral part of this process. The conversations with patients and carers focused on understanding their experiences were when using the service.
An online survey was created along with a paper version and this was shared widely via groups and social media. The team went along to meetings such as the County wide mental health forum, Cree Groups and also Home Group Happy clubs which are groups where people who have or have had mental health issues attend and get involved in physical activity.
Overall 26 surveys were completed. Due to the sensitive nature of the patients and the subject matter combined with the time of year, a small number of returns were expected.
The key points from conversations have been gathered and analysed. These findings will be detailed into a wider report which also covers details of the engagement with GPs, Mental Health Crisis Service staff and service managers and also wider stakeholders.
The feedback will be shared with those who took the time out to give their views and experiences.
Patient engagement around stroke services took place over August, September and October 2017. The aim of the engagement was to understand what services and information patients received on discharge from hospital.
Packs including a letter, a questionnaire and a freepost envelope were sent to patients via their GP practice. The questionnaire was also available on line via survey monkey https://www.surveymonkey.co.uk/r/Strokecountydurham, which closed on October 12th 2017.
The CCG worked in partnership with Healthwatch who also organised one to one appointment sessions across Barnard Castle, Stanhope, Chester le Street, Stanley, Peterlee and Tudhoe.
The Engagement Teams of Durham Dales, Easington and Sedgefield and North Durham CCGs attended stroke groups to have face to face conversations which stroke survivors. These groups were attended by people who had experienced a stroke over a year ago and some as many as fifteen years ago.
The questionnaire and the above appointment sessions were also communicated via our social media platforms and Healthwatch. A total of 155 patients and or carers responded to the survey.
The full engagement findings were written into a report by Healthwatch and the CCG detailing recommendations for the future service. All of these recommendations were accepted by the CCG Executives and are being implemented in the service moving forward from March 2018.
Patients who were involved in the engagement were sent a thank you letter and a short explanation of the results of their feed. They were also given the option to have a full report sent out to their home address.
The full Healthwatch and CCG report is available: Research into patient access to stroke support services in County Durham
Previous consultations can be found on our previous consultations page