Mental Health Crisis
As part of the review into the Mental Health Crisis Service and Home Treatment, engagement was an integral part of this process. The conversations with patients and carers focused on understanding their experiences were when using the service.
An online survey was created along with a paper version and this was shared widely via groups and social media. The team went along to meetings such as the County wide mental health forum, Cree Groups and also Home Group Happy clubs which are groups where people who have or have had mental health issues attend and get involved in physical activity.
Overall 26 surveys were completed. Due to the sensitive nature of the patients and the subject matter combined with the time of year, a small number of returns were expected.
The key points from conversations have been gathered and analysed. These findings will be detailed into a wider report which also covers details of the engagement with GPs, Mental Health Crisis Service staff and service managers and also wider stakeholders.
The feedback will be shared with those who took the time out to give their views and experiences.
The CCG worked in partnership with Healthwatch. Patient interactions around stroke services took place over August, September and October 2017. The aim of the engagement was to understand what services and information patients received on discharge from hospital.
Healthwatch organised one- to -one appointment sessions across Barnard Castle, Stanhope, Chester le Street, Stanley, Peterlee and Tudhoe.
The Engagement Teams of Durham Dales, Easington and Sedgefield and North Durham CCGs attended stroke groups to have face- to -face conversations with stroke survivors.
Packs including a letter, a questionnaire and a freepost envelope were sent to patients via their GP practice. The questionnaire was also available on line via Survey Monkey https://www.surveymonkey.co.uk/r/Strokecountydurham, which closed on October 12th 2017.
The questionnaire and the above appointment sessions were communicated via our social media platforms and Healthwatch. A total of 155 patients and/or carers responded to the survey.
The full engagement findings were written into a report by Healthwatch and the CCG detailing recommendations for the future service. All of these recommendations were accepted by the CCG Executives and are being implemented in the service from March 2018.
Patients who were involved in the engagement were sent a thank you letter and a short explanation of the results of their feedback. They were also given the option to have a full report sent out to their home address.
The full Healthwatch and CCG report is available: Research into patient access to stroke support services in County Durham
Increasing Access to Psychological Therapies (IAPT)
During March and April 2018 we engaged with local people about proposals for a new mental health service model called Increasing Access to Psychological Therapies (IAPT).
This piece of work was taking place across five CCGs. In County Durham we held two open public sessions at the end of March so that patients, public and other interested parties to hear from the County Durham project lead about the background of the IAPT work and the intentions for the new mode. The proposed new IAPT model is targeting how the CCGs can provide new elements of support (a well-being offer and specific support for people with a long term conditions) and achieve the national patient access target of 25%.
A series of targeted sessions were also held with a range of groups such as chronic pain patients, individuals with Learning Disabilities, substance misuse groups and individuals with hearing loss and deafness. Working with Investing in Children, we made sure that young people had the chance to contribute directly too. We explored people’s views regarding access, the range of support to be provided and any potential barriers preventing full participation in their full course of treatment. As an alternative, the opportunity to contribute through an online survey was also offered across the five CCGs.
Over The Counter Medicines NHS England Consultation
What is the consultation?
NHS England launched a public consultation on 20 December 2017 in relation to reducing prescribing of over-the-counter (OTC) medicines for minor, short-term health concerns which could save the NHSmillions of pounds a year and encourage more people to self-care.
How can I get involved?
You can see the full consultation document by visiting: https://www.engage.england.nhs.uk/consultation/over-the-counter-items-not-routinely-prescribed/user_uploads/otc-guidance-2.pdf
You can respond to the consultation by using the online web-form: https://www.engage.england.nhs.uk/consultation/over-the-counter-items-not-routinely-prescribed.
Alternatively, written responses can be submitted to firstname.lastname@example.org.
When does the consultation close?
The NHS England national consultation will close on Wednesday 14 March 2018.
More local information:
Our Consultation and Local Health Services From 1st April 2017
In 2016 we consulted with you on the future of urgent care services in your area. We received a total of 2,771 survey responses, and engaged with a further 1,202 people of which 257 were at events and a further 380 at Supermarkets.
The consultation is now closed and the DDES CCG Urgent Care Consultation Report is available.
The CCG’s Governing Body convened in public on 13th September 2016 to make a formal decision on a future model for urgent care services, read about the changes to urgent care services following the Urgent Care Consultation Outcome. We presented a number of options and you told us that you wanted greater access to urgent care services
We have listened to what you told us and from 1st April the way you access your health care will change.
Urgent Care Pocket Guide
We have worked with our patient groups on a quick guide to urgent care services. A pocket guide and information card to all patients in the DDES area that will help you understand the improvements to urgent care services that started on April 1st 2017. This will provide patients with the information of where to go when they are poorly.