NHS services cannot be designed and delivered without ongoing and meaningful contributions by the very people that own and use those services – our local communities. Engagement can take several forms, from sharing information and getting feedback about the use of health services, to consulting people about changes affecting specific areas, designing, implementation and monitoring services.
Durham Dales, Easington and Sedgefield (DDES) CCG is committed to engagement being at the heart of its work by aiming to establish positive and constructive relationships with patients and carers, communities, including the CCG workforce, GP practices and other clinical partners.
Included below are some examples of the methods and key audiences that the CCG includes within its engagement activities.
The diagram below gives an example of our stakeholder map:
Our Engagement Team
Feisal Jassat: Lay Member for Patient and Public Involvement: “I am passionate about patients being involved in everything we do.”
Our Engagement Strategy
Our Engagement Strategy was developed by the engagement team in partnership with some of our stakeholders to ensure that it had clear objectives that were appropriate for all areas of the community. These partners included Patient Reference Group Chairs, Investing in Children, Healthwatch and East Durham Trust Health Network (on behalf of all three locality Health Networks)
Please read our Engagement Strategy 2016-2020.
Engagement Activities and Reports
Engagement Activities are taking place on a daily basis with patients, partners and stakeholders. The CCG engagement team reports this activity to the Governing Body on a quarterly basis. Here are our Engagement Reports.
Supporting staff in the CCG
As part of the on-going advice and expertise that is provided to Commissioners and colleagues across the CCG, staff from the Engagement team have delivered presentations as part of routine briefing sessions for staff. This was used to help enhance or reinforce the knowledge individuals have regarding the requirements around engagement or consultation activity and the support that is available within the organisation.