Community Services are local services eg: district nurses, physiotherapy, diabetes services etc. These services were review during September 2017 and involved patients and NHS staff. The aim of this was to understand how care in the future could be improved to meet patients’ needs. The engagement targeted Patients, their carers, GPs, Practice nurses, a wide range of community services staff (Community nurses, District nurses, Vulnerable Adults Wrap Around Service etc).
The CCGs, Community Services staff and practice nurses worked together to reach individual teams across their local area. The engagement also benefitted from the support of Community Services staff who spoke directly with their patients and gathered the views of friends, relatives and family carers.
The summary engagement report was also published on the CCGs’ websites as part of the regular updates about the progress of this project. The same report was also fed into the County Durham Integration Steering Board as part of the work that is being developed to help shape future Health and Social Care services.