Using the wealth of knowledge and experience that exists within the wider Primary Care Staff teams and reception teams, we are ensuring patients receive the right care from the right person at the right time.
To help lead and steer this project, a DDES project team was set up with representatives from GPpractices across County Durham. These members helped to drive the development of the programme forward as well as identify the training providers who would deliver the practical as well as ‘soft’ skills needed.
Conversations were held with administrative staff through Collaborative group sessions to ensure their queries and concerns could be recorded and addressed throughout their development. Regular updates were also taken to the Council of Members for both CCGs in County Durham. Presentations about Care Navigation were provided to all of the CCG Patient Reference Groups (PRG) and the Area Action Partnerships.
The information and comments received through this process helped to inform and shape the production of a Frequently Asked Questions (FAQs) and briefing document to go complement the wider public roll-out of the programme. Our Patient Representatives have also met with us separately to strengthen this FAQ document and to also discuss what ‘Care Navigation’ means to them.
Bringing together staff from primary care (clinical and non-clinical), associated organisations and partners (Citizens Advice Bureau (CAB), Pharmacy, Public Health and many others) and our PRGs we held two workshops. These partners helped identify and develop the priority areas to be included in the first year and how they could be effectively be implemented locally. Further engagement work will now be undertaken for future developments.
More information on Care Navigation