Consultations / Engagement

Better Health Programme – meeting patients needsBHP logo

The Better Health Programme (BHP) has been set up by North of England Commissioning Support (NECS), in Darlington, Durham and Teesside, to look at how the local NHS can provide the best possible services to its communities. Services need to change as we’re surviving illnesses and living with conditions for much longer than we used to.

NECS has worked with over 100 clinicians, over several months, to consider what the best possible care would look like for patients across Darlington, Durham and Teesside.

Healthcare Appointments Volunteer Driver Service

Durham Dales, Easington and Sedgefield Clinical Commissioning Group (CCG) along with North Durham Clinical Commissioning Group (CCG) and Durham County Council have been gathering information to help shape how the Healthcare Appointments Volunteer Driver Service can be commissioned in the future.

Our survey was launched as part of the ongoing development of this scheme, bringing together staff from the two local CCGs and the council.

The survey has now closed, and we would like to thank everyone who took the time to share their thoughts. We will be reviewing all of the survey results to help us understand what peoples thoughts are on this service and the proposed eligibility criteria.

Information and updates on the results of this survey will be added to this webpage as soon as they are available.


What is the service about

The Healthcare Appointments Volunteer Driver Service is for patients who are not eligible for the NHS funded Patient Transport Service (PTS).  It is a door to door transport service for patients who are not reasonably able to travel to or from their healthcare appointments using another method of transport.

The Healthcare Appointments Volunteer Driver Service takes patients to planned appointments at their GP, dentist, hospital or pharmacy.  Journeys have to be booked 24-48 hours in advance and the service is not free to use.

All emergency patient transport (999) and transport for those people who have an identified need will continue as before and is not part of this discussion.

Improving Mental Health services for people with dementia in County Durham and Darlington.

Please click on link below to see details of Public consultation 4 January – 28 March 2016.

Public consultation document